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The IWA Water Balance
- Terminology
System input volume: annual volume input to that part of the water supply system to which the water balance calculation relates.

Authorised consumption: annual volume of metered and/or unmetered water taken by registered customers, the water supplier and others who are implicitly or explicitly authorised to do so for residential, commercial and industrial purposes. It includes water exported. Note that this component may also include fire-fighting, flushing, street cleaning, public fountains, building water, etc. or some of these may be unbilled and/or metered, depending on the water utility’s policies.

Water losses: the difference between System input volume and Authorised consumption. Water losses can be considered as total volume for the whole system or for partial systems such as raw water mains, transmission and distribution. Water losses consist of real losses and apparent losses.

Real losses: physical water losses from the pressurised system, up to the point of customer metering. Physical losses after the point of customer metering are excluded from this definition of Real losses, but these can be significant and may be worthy of separate analysis. The annual volume of all types of leaks, bursts and overflows depends on frequencies, flow rates and average duration of individual leaks.

Apparent losses: accounts for theft or illegal use and all types of inaccuracies associated with customer metering (the combined effect of any under- and over-registration).

Non-revenue water: the difference between System input volume and Billed authorised consumption. Non-revenue water includes Real losses, Apparent losses and Unbilled authorised consumption.
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